Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
928
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2024-05-14
Person
5
5
0
14th May 2024
This surgery have always listened and been responsive to my needs. The nurses and drs I have met have been both thorough and attentive. To date, I could not ask for more from this surgery.
Suggested improvements
Nothing
17th May 2024
Response from Beversbrook Medical Centre
Dear Patient, Thank you for sharing your experience with us! We are pleased to hear that our team has met your needs with attentiveness and thoroughness. Your satisfaction is our priority, and we are very grateful for the feedback. Kind Regards, Julie Taylor - Operations Manager
Beversbrook Medical Centre
2024-04-30
Person
4
5
0
30th April 2024
Significant improvement since the last time I visited.
Suggested improvements
Receptionist could be more friendly - while this was a huge improvement since last time I visited small human interactions such as saying hello and goodbye make a difference
17th May 2024
Response from Beversbrook Medical Centre
Dear Patient, Thank you for your feedback and for acknowledging our improvements. We appreciate your comments regarding receptionist interactions and will address this to ensure a welcoming experience for all patients. Patient satisfaction is important to us, and we are committed to continuously improving our services. Kind Regards, Julie Taylor - Operations Manager
Beversbrook Medical Centre
2024-04-29
Person
0
5
0
29th April 2024
Very poor service. Simply ignored. I have been emailing and calling about an issue with my prescription since 8 April. I called and requested a copy of a policy document, on 12th April, I was asked to request this in writing, which I did on the same day, via email, after no response (they claimed they had not seen it), I re-sent the same email again, which they acknowledge had come through, since that time they have simply ignored me. I have phoned them many times for an update and asked to speak to the Practice Manager, who has not even bothered to return my calls. I will now be taking this complaint higher, as it is totally unacceptable that they treat their patients in this manner. Very disappointed.
Suggested improvements
Respond
17th May 2024
Response from Beversbrook Medical Centre
Dear Patient, We are very sorry for the frustration and inconvenience you have experienced. Your feedback is important and we are committed to addressing all concerns. Please accept our sincere apologies for the lack of communication and follow-up and appreciate that you have taken this matter higher and this is in process. We appreciate your patience. Kind Regards, Julie Taylor - Operations Manager
Beversbrook Medical Centre
2024-04-23
Person
5
5
0
23rd April 2024
Excellent all round . Had a call back from gp in morning.
Appointment made for 1.45 .seen by doctor
Hospital referral made
Suggested improvements
Nothing
17th May 2024
Response from Beversbrook Medical Centre
Dear Patient, Thank you for sharing your positive experience with us! We are pleased to hear that you received excellent care, including a prompt callback from the GP and a smooth appointment process. Patient satisfaction is a priority and we are very grateful for the feedback. Kind Regards, Julie Taylor - Operations Manager
Beversbrook Medical Centre
2024-03-21
Person
5
5
0
21st March 2024
I always receive great treatment .
Lovely staff
Suggested improvements
Very pleased.
Everything was fine for me as it is
17th May 2024
Response from Beversbrook Medical Centre
Dear Patient, Thank you for your kind review! We are pleased to hear that you consistently receive good treatment and that our staff have made your experience pleasant. Patient satisfaction means a lot to us, and we are very grateful for the feedback. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s